Fiverr Forum

By Mistake a buyer ordered my Gig and need to cancel, What can I do?


#1

Hello everybody,



A buyer by mistake has ordered my gig and need to cancel, here is her message



"Hi, I was looking through gigs and my finger must have accidentally hovered over the ‘‘order’’ button. I did not wish to order this gig-can you kindly reverse. Thanks"



WHAT CAN I DO?


#2

I already asked her but no reply at all…If i declined what will happen?


#3

Yes, it will. I suggest that you ask the buyer if they are interested in any other gig you have. If not, then you will have to cancel, unfortunately.


#4

Go to the order page and near top click the green “Resolution Center” link.



Check the radio button that says, “My buyer and I would like to cancel this order.”



#5

Is this mutual cancellation will affect my reputation?


#6

I can honestly say this happened to me the other day. It is sooo easy to accidentally place an order when viewing the mobile site. I immediately messaged the seller and she rudely said she was not responsible for my negligence and I needed to have CS cancel the order.



Please don’t be THAT seller and agree to cancel the order. I can tell you accidents do happen.


#7

Actually i have talked with my buyer and she said, no need to cancel this order, she will submit the required information to start the work tomorrow. Nice buyer…


#8

Congrats :slight_smile: