I sent support ticket to CS and they said they cannot handle cases related to BYOB commission, and so I sent an email to affiliate.fiverr.com instead. But no reply from them as well.
My issue is, I got a client that registered a new Fiverr buyer account thru my BYOB link. The order he purchased was completed, but there is no reflect on the payment on my seller account, nor on the affiliate account which I created? I clearly know the 20% amount will be credited to me by 30 days later, what I want to know is whether this order is made through the BYOB or not, as there is no differentiation between normal orders and this.
I not sure if I still want to use this platform for introducing clients to Fiverr…
If any CS from the affiliate site can see this, please help. Any help will be appreciated.