If there is one thing I hate, it’s non-smooth criminals.
Now, I get a disproportionate number if these, I know. I also know why:
- The two gigs which attract these types are priced way below their true market value
- One of these gig niches attracts a ton of what are essentially the Internet’s worst MLM scammers
As for why I don’t increase prices/change gig structures, 90% of clients are stellar and the turnover on both is more than healthy. In this case, I’m not messing with them.
Getting down to the 10% of buyers who cause problems, this is the usual pattern:
- The buyers ALWAYS order from accounts created in the same month of ordering
- Account time stamps never match actual buyer locations. In fact, they mainly match Venezuela and California
- Buyers always attempt to cancel or get far more work than has been paid for FOC
- A few buyers order on Fiverr and instantly send me a message on Linkedin (from newly created Linkedin accounts) saying, "Hey, we just ordered with you on Fiverr and it’s really not fair Fiverr should take 20% commission. Get in touch so we can organize direct payments."
Needless to say, I DO NOT communicate with anyone outside of Fiverr and so never reply to these messages.
Now, I am sick and tired of playing the same old, ‘let’s just pretend that this isn’t you again Mr. Venezuela,’ every time one of these buyers order. Ideally, I would just like to outright not accept any orders from new-to-Fiverr buyers.
Of course, I can’t do that. What I am thinking of doing though, is including the below as a delivery message:
Thank you for your order. Please find attached your requested article/video. Also, please accept my apologies for the inconvenience. However, due to a mismatch between your displayed location and actual location in your Fiverr profile, I am afraid that I will not be able to accept any further orders from you.
Now, obviously, I would only send this message to buyers whom fit the profile which I previously outlined. The only question is, would Fiverr see this as a big NO NO? - Personally, I don’t see why since I cancel a lot of these orders as they come in. Any thoughts, though, would be greatly appreciated.