Fiverr Community Forum

Can anyone tell me the proper way to submit preview image for watermark at delivery?

I’ve been setting up a single image with the work file to get the preview image for my gig! But it’s not showing for the last 2 delivery. Should I report it to CS?
Is there any rules for submission of the image?
Please help.

Make sure you use the fiverr supported file type extensions.

I’ve used it. It worked before. But unfortunately for the last 2 clients, it’s not showing!