I understood the Fiverr update email that I received within the past 7 days was saying that Ratings could only be changed by contacting Customer Support. Did I misunderstand ?
I had a Buyer, new to Fiverr, accidentally open 2 gigs at the same time, and I hadn’t noticed because we were conversing on only one of them, so when the Buyer gave me a 5-Star and Tip on the one gig, Fiverr automatically gave me a 1 star on the other that neither the Buyer nor myself realised was even there. That was several months ago, and my rating from that one 1-star left on that gig continues to have a negative impact on the “Ratings”, despite receiving multiple 5-star ratings since. (I had opened a Help ticket, explained the situation, they even read what the Buyer said (that they didn’t give the 1-star rating), but said there was nothing that could be done, that it would “go away” after 60 days. We’re now going onto 90 days, and it’s still there. I haven’t had the time to “reopen” the help ticket (if that is even possible), but I should and will.