I completed an order a few days ago, it was one of those clients that orders directly from the Gig page ignoring all the “send me a message beforehand” written all over it and then disappears until the order has been automatically marked completed, which it’s okay in the end because it’s their right to do so and I’m not complaining about this.
BUT, this client in particular has now come back accusing me of overcharging them because apparently Fiverr charged them double of what they should have paid and I have no idea why. Also, it’s ridiculous because they placed the order by themselves and decided the amount, I just carried out their request.
My question at this point is: can they still ask for refund after the order has been marked completed for a few days already? Honestly, I think they didn’t message me beforehand because they knew I would reject their request since it was very hard to write an article on the topic they requested given the very few information there are about it, so I wouldn’t want to lose money on top of it because this client apparently doesn’t know how Fiverr works and I don’t know what mess they made to be overcharged.
Is there any way I can protect myself? If they ask me for money it’s basically as if I worked for free and I can’t accept that.