I really like working with Fiverr. It’s been an amazing experience, however I really think they need to do something about the Cancellation Rate.
I really try to do my best in order to evade cancellations as I like a very clean profile, but sometimes there is nothing we sellers could really do. If someone buys a gig “by mistake” and wants a refund, we could not do anything. It’s either we refund him, or they place a bad review. If we contact support, then they will cancel the order. It will still effect our cancellation rate.
The thing that makes me disappointed is that I try to do my best to keep everything clean and not getting an order cancelled, then a buyer just comes out of the blues - buys your gig and says “Sorry, I don’t want it now” or “I’ve changed my mind” and they just cancel it.
I had this happen to me 3 times. One of them just bought the package, even though I state in BIG BOLD LETTERS to contact me before doing so and he wanted a refund because it’s not what he wanted. The other one bought the package so he could do harm to me and requested me to do something I don’t do, the other one changed his mind because he found something cheaper.
I contacted support and they cancelled it themselves, it still effected my cancellation rate. This is not good, that means that my gig can go down in rating and I could get fewer sales all because of buyer’s mistake. It’s not like it’s our fault, but we still get hit hard with this.
All were cancelled by Fiverr support - and my cancellation rate still went down.
Can’t Fiverr just implement a system where we can both agree that the buyer did a “Mistake” and bought the order by mistake and THAT will NOT effect our cancellation rate? If the buyer does this “Mistake” more then a few times, then he would get a warning or something.
It’s not cool to do everything you can and still get effected by this cancellation rate in a bad way. I love Fiverr as I said, but I just wish to post my suggestion here for me and for many other sellers which is something that I don’t like.