Fiverr could up its game but it at present it lacks the commitment to quality and customer service which top-tier clients and freelancers rely upon.
On Fiverr, I can deliver a work and potentially not get paid, as well as have to deal with a myriad of communication problems. On my main writing platform, (which caters for Pro buyers) the entire organisational structure benefits both me and my client.
- I get asked if I want to take in a project
- I am provided with a full brief and advised to report a brief which is unclear or misleading
- If I accept a project, my delivery goes to an on-site editorial team
- This onsite team decides whether or not my work is good enough to forward to the end client
- If my work is passed on to the end client (which it is 100% of the time so far) I am guaranteed to be paid, even if the end client is dissatisfied
- I am obligated to offer revisions, but only for a 3-day window after delivery
No order cancellations, no crossed communication wires, no abusive or crazy buyers. - For me as a writer, I couldn’t ask for better.
For buyers on the same platform, they order knowing that all work is independently checked for high-quality before being forwarded to to them. This removes a lot of the risk associated with outsourcing.
Compare the above to Fiverr and all Fiverr really offers is the idea of a Pro tier of sellers justified by price and possibly celebrity status. If I were a business, I know which platform would grab my interest first.
If Fiverr really wants to up its game, it needs to start showing a real commitment to buyer and seller experiences. Specifically, a commitment which demonstrates respect for both parties.
As it stands, Pro has been built on an existing Fiverr with serious trust and usability issues. The minute I see a (non-Pro) copyright infringing logo or video gig, this undermines the credibility of Pro to me. At the same time, high fees and shopping cart removals leave existing buyers feeling cheated.
I do think there is a place for Pro. However, whoever decided to stick a wedding cake on top of a rich tea biscuit and hope people don’t notice needs their head examined.