Earlier this week, I contacted a seller regarding a job I was hoping they’ll be able to do for me. The seller said they will be able to deliver what I want, although they didn’t answer all of my questions (at the time of ordering I chose to ignore that issue).
On Friday the seller delivered, and this is when things started to get a bit complicated. For some reason, the seller delivered some of the files in the gig page, and some in the chat. At first glance, I didn’t get all the files that I expected to get, and I though it might have been my own fault for not explaining myself clearly enough (though that thought has changes in the last 24 hours).
From the little communication I had with the seller, I started to feel more and more like their English is not great, and as a result they are not able to understand me properly.
One of the reasons that I chose that seller, is that they were listed as new, with no feedback, and as I also sell on Fiverr, I know how difficult it is to get started. So I thought even though I was a bit disappointed and didn’t get all the files I was supposed to get, I won’t ask for a refund. I would just accept delivery, without leaving feedback, because I can’t give a positive feedback.
And that’s the point where I made a mistake. I didn’t really look at the files, just at the thumbnails, and approved the delivery. Only in the last hour I had a chance to have a proper look at the files, and it turn out those files were not made to my specifications, and as such I am not able to use them.
I would also point out that the seller has sent me several message, telling me to give them a 5 star rating (I assume that they are not aware it’s against ToS).
I know it’s really not cool to ask for a refund post delivery, and I should have checked the files properly, but is it still an option to get a refund? I just feel like I have no choice at this point. I also feel like there is no point trying to explain the problem to the seller, due to the communication issues that we had so far. Do I contact CS directly for that? Or is it only something I can do in the resolution center? What if the seller refuse a refund?