Hello everyone! I recently completed an order with a buyer that had given me a 5-star review before and I currently have 3 five-star reviews on my gig.
I wanted to know whether it was “legal” or not to ask a buyer to give a review. Not a 5 star review. Just a review.
I looked in Fiverr’s TOS (terms of service), and this is what they said there:
Feedback reviews provided by Buyers while completing an Order are an essential part of Fiverr’s rating system. Reviews demonstrate the Buyer’s overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.
Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Fiverr platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by Buyers are publicly displayed on a Seller’s Gig page.
Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller’s Live Portfolio on their Gig page if the Buyer chooses to publish the Work Sample while providing a public feedback review.
Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.
Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.
Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.
Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Okay, so from reading all these terms in the Fiverr review section of TOS, it doesn’t say that you cannot ask for a review.
So you might respond with something like this:
there are many topics about this on the Fiverr Community Forrum. Check out this topic.
Trust me, I have looked at many topics, and I have found that some say that this is against Fiverr TOS, (I don’t see that it is from reading TOS), and some say it isn’t.
I want to know whether it’s okay or not and solve this once and for all.
Looking forward to your responses.
- Adrian Marin