Fiverr Forum

Can I request for a negative review to be removed?

Hi,

So I am a seller on Fiverr and my average gig review has been 4.9 (it was 5 for a long time). However recently I had a very insulting review from a rude buyer who left me a 1 (a first for me!.

The buyer also left a rude review comparing my work to a nursery kid, although in the order messages he acted differently.

The review was likely because I refused their request to cancel the order.

Anyhow - does anyone know if Fiverr would remove the review? Has anyone had a similar experience?
I feel its such a low blow and shame to have this one negative review mess up my Fiverr reputation and scoring.

Thanks!

1 Like

CS has a tendency to put a warning on accounts if a seller - or buyer, for that matter - asks them about reviews.

Use the response facility to explain what happened … and then move on.

It’s cr***y that this happened to you and you have my sympathy.

But it does happen … and we all just have to deal, unfortunately …

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I quickly looked at the review you’re referring to. I just don’t see Fiverr deleting it, I’m afraid.

Fiverr only deletes reviews when they’re overly abusive (racist/full of swear words) or have been left maliciously by a competitor.

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Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service.

The above is from the Terms of Service at the bottom of the Fiverr main page.

Best just to leave it and move on.

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Thanks. Yeah I guess I’ll have to. Its just shocking as to has never happened to me before, but like you said I guess I’ll have to move on.

Thanks. For me I thought that the review was artificial (only reason why buyer did it was because I refused his request to cancel the order after I already delivered them and with a free revision) and violates the Terms of Service in that sense, but I guess it wasn’t as extreme as swearing or racism

Thanks. I guess I’ll have to, just a shame that sellers have the lower hand in this marketplace.

1 Like

I read your reply. You defended yourself well. Sometimes I think a terrible review exposes more of what is wrong with the buyer than the seller.

I did not see your review of the seller on his profile page. If I have issues with a buyer, I leave them a mediocre review explaining what went on.

You may enjoy this thread. :wink:

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yes you can if you have a fair reason. otherwise don’t even think about it.

@tazzy_designs I guess you have not read this thread.

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