Fiverr Forum

Can i share email address with my buyer?


#1

Hello all,
One of my buyer requiring me my email address to give order requirements.Can i shire it by any way ???Please help me…

Mod Note: ToS says:

To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the order page.


#2

It’s against the terms to provide your buyer with your email address.

Best of luck.

(If he needs to send you something, he can use Google Docs, Dropbox or WeTransfer.)


#3

But he is saying fiverr has permission to share mail address necessary regarding order.No any way to share?


#4

Contact support to receive confirmation.


#5

no way, always refuse or you can be banned


#6

Ya’ll really need to read the rules of the site smh


#7

Like for realz? :smirk:

Do you have clearance with Customer Support to communicate outside of Fiverr? Why would you want to take a risk for the sake of an order?

TOS Key points:

:round_pushpin: Order Page is where buyers and sellers communicate with each other in connection with an ordered Gig.

:round_pushpin: Communication for handling orders should be performed on Fiverr, through the order page. Users who engage and communicate off of Fiverr will not be protected by our Terms of Service.


#8

you can share your email in order chat option. not inbox.

Mod Note: This is not completely true. You may only share your email if it is necessary for the order to be completed.


#9

No, sharing email anywhere on the Fiverr site is against the rules! What if the buyer tries to harm the OP in some way by getting access to his email address?

@mr_ponu The buyer must give the requirements on the order page, not via email, hence no email sharing!


#11

Actually, no, the buyer asks for email to send the order requirements. The requirements must be sent via Fiverr or a public link, no need to use email for that.

There are many trying to scam people via their email addresses, others trying to find the email addresses to hack them… it’s unsafe to exchange order requirements without Fiverr seeing them, and it circumvents the whole system


#12

To @web_leader1 and @graphicfirm, avoid giving misleading advice, and please read the Terms of Service and the OP:

  1. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
  1. All information and file exchanges must be performed exclusively on Fiverr’s platform.

@mr_ponu I hope this answers your original question, and please don’t share your email as it circumvents the system and puts you in an unsafe place where Fiverr doesn’t have any control and may result in unsolicited communication and possibly worse - I don’t know anything about your buyer, but there have been too many hacking attempts and scamming attempts lately so I’d stick to the safe side if I were you :frowning:

If the buyer keeps insisting, please contact Customer Support and ask for their advice on the matter.


#13

please dont give your email, skype facebook or contact no on fiverr. its is against the terms. I repeat dont.


#15

I think he lying on you, The fiverr not allow to share email id


#16

Thanks for your reply. If the buyer asks for email to send the order requirements then you can not share your email address. It is totally prohibited by Fiverr.


#17

According to the Terms of Service:

To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the order page.

As to your particular situation, if the buyer sends you the requirements by email then they could technically say that the order was not completed as there were no requirements. Aside from being against ToS, communicating outside of Fiverr is not a good idea anyway, you then have no cover from CS if there is a problem.

Finally, if you did decide to do this, then the buyer could also blackmail you indefinitely by demanding you do more work for free or they will report you to customer service for breaking the rules! What would you do then?


#18

you should not share your email id. Its against to fiverr rules. They will ban you, If they caught you. You can use google docs or word file for details.


#19

If any buyer asks for my mail id… I always tell them its against FIVERR rules and terms and conditions!


#20

I mean this Right tips


#21

It is against the terms and condition of fiveer…


#22

if a buyer needs to give me access in software and that needs to be done through email, then what should i do?