Hello everyone,
Can i get advice on what to do please, i got an order from a buyer who sent me an After Effect project file and just wanted me to render a video he already created in After Effect. I did’nt have anything to do, but just to render and send the video back to him. i asked he if he used any plugins, and he said NO. So i rendered the video in about 40mins and send back to him. I did’nt get any response from him, and about 12hours later i got a cancellation dispute message from Fivver. He claims the quality of the video is not good. And i got talking with him and he latter said i don’t have a plugin he used in creating the project. Firstly can he withdraw the cancellation dispute, Secondly in trying to resolve the issue i agreed to give him back his money if he withdraws the dispute, can i trannfser it back to him using paypal which he suggested, and is that not against Fivver Policy. And lastly i found out that he’s also seller on Fivver so i suggested buying a gig so he can get the money back, but he’s not intrested in this option. The order will end in 2day. Please help
Thank
Pixi24