I had the same EXACT issue yesterday with a buyer. We went round and round about how he could have done this.This is what he wrote: please canceled order i do mistake i will do order later thank you. I did everything I could do give him what he wanted. He was adamant he wanted his money back. When I pressed why, he said it was because he found someone cheaper after ordering from me… Not my fault.
After that, I said I appreciated his interest but did not think he and I could work together in the future if he canceled this order because of the new evaluation system. When I finally sent a dispute, I wrote a scatcing reason why I was agreeing to the cancellation against my better judgment. I wanted FIVERR to see that I was only agreeing to it because I was forced to.
I think that got him thinking, as he declined my request to cancel. He tried to get me to agreed to do it for $5 for 600 words and I told him that wasn’t happening because there are no partial refunds. In the end, I had to accept to do an order of 800 words for $10 because of Fiverr’s own crappy evaluation system holding sellers hostage to buyers just like this. We agreed to do long extension until he was ready to order.
These buyers have a mentality of - we can screw you over - we have control over you; you will do what we say or else. This is the feeling I got.
Why Fiverr insists on holding sellers accountable for buyers’ actions is beyond me. We can’t control their actions; only our own. I was only able to save myself - for now. That doesn’t he won’t try something next week.
Fiverr, are you listening to us yet? Are you coming up and implementing some kind of protection for us sellers? Why do you beholden us to these types of buyers? I am all in Fiverr of a FAIR evaluation system but a system that blames us FOR ALL OF IT is far from fair.