As @lenasemenkova pointed out, this user is both a TRS and a PRO, with hundreds of 5 Star Reviews, some in the last couple of days. I’m not a gambler, but if I were, I’d say that this is likely a technical issue, or a communication issue, which you’d easily resolve by communicating with her and by being a little patient.
Sure. She’s a freelancer. Perhaps she had to go out? Perhaps she had to collect her kids from school? Perhaps she had to take a call. Perhaps she’s had a family emergency. Perhaps any number of things.
You spent some money on something, and the end result was not as you expected. This is understandably frustrating. But there are a multitude of easily accessible resources at your disposal to help resolve this for you, not least Fiverr Customer Support, who will reach out to the seller and aim to get a swift resolution. Her profile suggests that there have been no major issues with her in the past. I’m assuming this was one of the contributing factors to you hiring her.
Yet your first instinct was to create an account on the Fiverr forum, so you could name and shame this individual and call for her to be dealt with, in public. (her username is still visible in this thread btw). I find that troubling. If this issue gets resolved, will you be so quick to come back here and apologise to her? This is someone’s livelihood you’re playing with here!