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Can someone suggest a nice way to say stop asking questions to people who message me?

Lately I’ve gotten lots of people asking continuous questions that seem to never end and ignoring my custom offers I send. They can go on for days or over a week this way and I hate to ignore people.

I’m not sure how to politely say to them they have asked more than enough questions and it’s time to stop. I am open to suggestions on wording on how to say this so it does not sound abrupt or rude.

It’s been really bad lately. They never stop and seem to take my patience as a sign that they can impose on me to an extreme in this way. I’m not sure what’s going on frankly, why this is happening.

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I’ve had that happen a few times. I try to look for an opening after I’ve sent the customer offer so say something like, “Whey you are ready to begin the project, just accept the custom offer and I’ll get started.” It works sometimes if the questions they are asking will be answered in the gig.

@tracybarnhart But mine will continue on asking more questions even if I say that.

Some even say they are “ready to buy” to get me to keep answering them. One guy the other day did this for five straight hours. I think that one might have been an account of a competitor pumping me for information. I saw he has left dozens of reviews in a row for a certain person in my section which look suspicious.

Maybe you should have a consultation gig and then if the questions really get too many, something like “It´s nice to see someone who is so interested in this topic. I´ll be glad to answer any further questions of yours regarding this in my consultation gig. (link to consultation gig).”

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You mentioned before something about ending the conversation after 3 questions?

Perhaps you can say something like: “Due to the huge number of requests I get every day, and in order to serve all of my clients in the best way possible, I’m forced to limit the number of questions I answer to 3. If you need me to answer more than 3 questions, please accept this custom offer for a consultation gig, so we can discuss what you need done before you’re ready to purchase one of my regular gigs. Thank you for your understanding.”

EDIT: @miiila and I were apparently typing at the same time, with the same idea. :smile_cat:

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That’s a great idea but it would have to be at least $100 for me to want to do that with them. At least it would discourage them though so I may do that.

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A $100 consultation gig is a great idea.

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I wonder why they do this. It seems to be more lately since I raised my prices.
I don’t know if they are even seriously interested in purchasing a gig or what is going on. I think most want as much free information as they can get for some reason.

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That is kind of the idea, to make it either worthwhile for you or make them go and do something else so you can do something else too. :slight_smile:

I think it´s very well possible that they want to know how you operate, even want to copy your replies for their own customers, I´ve had some inbox conversations that made me think the same, and when you know there are people who copy your gigs, bio, everything… it´s not really far-fetched.

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Ok I will make a consultation gig which will be paused until I need it.

Or I could have that as an extra on my gigs also.

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It happened to me, too. And then they don’t buy.

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No they usually don’t buy when they do this. It’s very annoying.

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I agree. I’m sure they want to gather as much info as possible from me to know what to say to people who message them.

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I was going to suggest the same. I think Emma had one too. I would just make one and have a quick response ready with a link to that gig where you can just say I am happy to answer xyz questions for xyz $ or a 15 min chat for $.

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"Don’t forget to order whenever you are ready :slight_smile: "

Or better yet “Don’t forget to order whenever you’re ready. Just be aware that the offer expires in 24 hours. Any subsequent offers will be charged a 5$ waiting fee per offer”

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That’s an excellent idea!

I’ve had this happen to me a few times and eventually, I’ve just decided to stop answering. I answer everyone else very quickly so my stats can take the hit, but still, if someone is asking questions for weeks with no order, they aren’t someone I want as a customer. The order would probably be unreasonably high maintenance and lord knows what they’d leave as a review. I’d entertain it for a while, but there has to be a limit. The attention I’m paying to an unreasonably difficult potential buyer can go towards providing better customer service to serious buyers and existing clients. In my opinion, sometimes, it’s okay to reject a job.

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