Fiverr Community Forum

Can\'t complete purchase?

I recently just paid for two seperate orders on Fiverr, over $150 (my card has been charged) and I cant see these orders anywhere. After payment I was shown a screen that said something along the lines of “You will receive an email once payment has been processed” I’ve clicked on my username and there is no heading for “buying” or “ordering”. I haven’t received any receipts/emails or order numbers confirming my purchase, but my card has been charged!
I just received an email from fiverr saying “We noticed you didn’t complete your order…” for my first purchase, and it’s asking me to pay for it again before the seller can get started. Is there something I’m missing? why can’t I see any options to view purchases and why can I not get to the next step?

Thank you, Jordan