Fiverr Forum

Can´t reply a new message


#1

hi,



i receive a mail, that i have a new message. but i can´t reply this message, because the user may not be contacted directly for privacy reasons.



is that any way to write that user?


#2

No. This usually happens because the user has violated the Terms of Service of Fiverr or they have opened a dispute for a refund on Paypal. You most likely do not want to deal with this user.


#3

he try to contact with more then one users at a same time thats why. I faced this problem so i know that. Please contact with support center they could solved your problem within 1 min.


#4

@cheezees is right; I want to add that, unfortunately, that message cannot be removed from your inbox even if you cannot open it.

Archive this message and forget about it…


#5

Should I assume this advice applies to a message I received; the message doesn’t entirely make sense (they’re asking me about my “blog” in reference to a gig where I’ll post to their forum) and when I click on the message there is an alert that says the buyer will not be able to contact me, and that I should submit an “unspam” thing to communicate with them. Does that mean the buyer has been blocked/banned by Fiverr since they sent the message? I generally don’t like to ask questions here, but I’m not in the mood to jump through a million hoops to ask CS. :slight_smile:


mark74 said: Archive this message and forget about it....