I am selling animation service at fiverr, one of my buyer order a 2min video from me. After checking his script I found its more than 5 min of works to do, but because the script didn’t require much of animation (interview script) I happily gave him 5min video animation for cost of 2min.
I delivered the order on time, but the buyer didn’t came online for a week. As usual order was marked completed automatically and now he returns and message me to do changes… The changes that he asked is not something simple and I cannot provide that for the price he is paying.
So I am thinking to give him full refund, is there anyway I can cancel the order mutually without damaging my profile and give him full refund. (Although he already have my previous video works with him, no watermarked.)