Fiverr Forum

Cancel one order by mutual parts


#1

Hi folks. Its possible to cancel an order by mutual parts? I don’t finish one work due to time limit for the buyer and i don’t want he will be charged for this. Or may be after the charge is done the buyer claims by refunds?

Thanks


#2

You can use the Resolution Center on the order page to cancel the order. I wouldn’t recommend completing the order and then refunding the buyer, mutual cancellation before completion is a better option.