Fiverr Community Forum

Cancel order! Help pls

Hello! The customer did not write me before the order and I need to cancel this order! Will it affect my rating?

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Of course it will. All cancellations will affect your stats.

P.S customers doesn’t have to contact you before placing an order, that’s how fiverr works and they are very proud of this feature when buyers can place orders right away without discussing it with seller.

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What should I do? Cancel the Dispute? I just do not perform the services requested by the customer

Accept the dispute and cancel the order. There’s nothing else you can do

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I clicked on cancel the order, this is my initiative!
But the customer has not yet confirmed

It cancels automatically in 2 days, unless the customer confirms or denies.

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