You have clearly stated in your gig description that it’s best to have the buyer message you before ordering (because you can’t always guarantee satisfactory results).
They don’t do that part and straight up order. You do your thing and deliver the gig just so that they can complain that it’s not what they expected and would like to cancel the order.
You cancel it and immediately your completion rate drops, alongside the other drawbacks you get when you have an order cancelled.
Something needs to change. Why do sellers have to ‘suffer’ that much even just from one order cancellation? What if someone deliberately orders a gig from you just so that he can cancel it afterwards and practically try to destroy your career?
Something just seems too extreme. This just happened to me and I have no clue why the buyer couldn’t just send me his file to me before ordering. That way I could’ve told him that I either can’t do it or send him a small preview, which he wouldn’t like and just not order altogether, without experiencing cancellation of orders?