Someone contacted me to commission 5 posters for their table game a week ago. It’s a strange time for bulk orders but I got a few “I always wanted to make this and now I’m on quarantine so it’s time” projects recently. Figured it was one of those.
We completed the first project full price and it went great. After discussing the remaining 4, I put together a reasonably discounted custom offer and sent it through.
It was canceled “by the buyer” 4 minutes after it was accepted. First of all, I didn’t know you can cancel something that quickly. Second of all, what does “by the buyer” even mean? Can the buyer just cancel anything they want without involving CS or myself?
Since there was one successfully completed order in the mix, I reached out to ask the guy if he changed his mind. There were zero red flags in our communication before (it was pretty fantastic, actually) so if he started to behave erratically, I’d notice. And begin to worry about the 1st order.
The buyer was super apologetic, told me he used a wrong card and fiverr glitched (whatever that means) but now everything was under control. It kind of made sense. If the card bounced, it’d explain the lightning-quick cancelation and the whole “by the buyer” thing. For some reason, though, he was unaware that the order was canceled (or pretended to be unaware).
I told him I’ll be contacting CS about the situation and if they okay it, I’ll resend the offer. CS said the buyer’s explanation was plausible and they believed it’d be safe to try again.
The second order just got canceled, via CS this time. Two days in. My first ticket is still open (I asked them to keep it open in case things go wrong again). I’ve started sketching but thankfully, didn’t spend a lot of time on it yet.
CS tells me the cancelations have nothing to do with me, the reason is the same as before - “the buyer charged the wrong payment method”. I now have $700 in canceled orders, the highest it ever been, and I have no idea what will it do to my profile.
Is it a power game of some sort? Are they using a stolen credit card or something? Are they just clueless?
The profile is full of 5* seller reviews. There were no red flags at all before the cancelations started happening. And ToS prohibits me to tell the guy I can’t afford him playing with my profile like this if he ever shows up again.