Hello guys, I don’t know if anyone has experienced this before.
I had a mutual agreement to cancel an order with a buyer, so we did, only for the gig to return as an Active order in like 25 days time, but in Revision.
I had no control of this as there is no option to deliver, close, modify, or do anything with the order…
I didn’t understand how this could have happened, so I contacted the buyer, if she got any notification about our previously canceled project, she said she didn’t.
I had to contact CS immediately to fix the issue… It’s been over 2 months, I haven’t heard from them, they just left the case as opened.
Is there a way I can fix this problem myself since CS is not planning on helping?
As of now, the delivery time shows 83 DAYS LATE.