Fiverr Community Forum

Canceled my order and want my money back

I ordered a service via fiverr and deposited 95$ via paypal. But I canceled the service. How can I get my money back?

cannot get back to paypal account.

Fiverr TOS (you should have read it before registering) clearly states this in Refund paragraph:

Fiverr does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Fiverr. Funds returned to your balance from cancelled orders will not include processing fees paid.

More, I want you to remember this point from Purchasing paragraph:

If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.

Fiverr TOS is available here.