Hi. I had a buyer ask me to make an ad for him. I will have to admit, it’s was not one of my good works. I normally would have canceled, after the buyer said it was not what they were expecting. But you can check my other post, CS canceled another order for no reason and I was really pissed that day.
Now, I won’t go much into details because I understand the buyer, I would have canceled too.
But what I don’t understand is, I believe I gave a complete work according to his requirements. He didn’t like it. That’s okay, but as far as I understand, that’s no reason to cancel. And as I said, it was a bad day for me and I didn’t accept his cancelation request. I normally give 1 revision, I gave him 2, one of them was a completely new design. He still wanted to cancel. I didn’t accept.
3 days later, it was marked complete. Buyer leaves a 2 star review. Unsatisfied with the work quality. I could have made him a better design, I accept that, but wanted like 5x more work for the money he paid. There is no way he would be satisfied. I sent a ticket, said is that review OK, after I gave him all he wants?
The day after I see that order was canceled by CS. I was shocked, I asked why? They told me buyer was unsatisfied with the quality. As I said, I don’t care at this point if it’s canceled, I was calmer at this point as the other issue was solved and I got the money back.
But the 2 star review still shows up? If I don’t get my money, lose my time, how do I still get 2 star review for something the buyer DIDN’T PAY for? Can anyone tell me if that makes sense?
If the buyer accepts the order and leaves me a feedback, how can they ask to cancel?
And If they cancel, how can they leave a feedback for an order he didn’t pay, and I didn’t get paid for?