So, yesterday… I get an order from a “Top Rated” buyer (you know the amazing ones with the gold crowns?.. ) It was a music promo. Buyer wasn’t paying for me to write the ad.(and an ad is absolutely mandatory - along with the link or they’ll get very little response) … so I replied with out new- auto - response indicating to him I needed the ad, as requested in my gig description, which subsequently started the order. This requirement is also exceedingly clear in the prompts after a buyer purchased that gig. In fact, I basically write the ad for them, if they didn’t submit requirement by saying "Your ad should look something like this “Check out this new song by… BLAH BLAH BLAH…” So, writing the ad is simple… pretty much fill in the blanks.
Anyways, this buyer wrote back with just the artist’s name and song URL. I responded again, and suggested to him that this gig requires an ad, and if you didn’t order one from me, you need to submit one for best results, on social media. I explained that with no ad, there is nothing prompting potential listeners to want to check out his song… pretty much common sense, IMO. I also attached a screen shot of the requirement, which says this:
“In regards to your ad - if you were posting this on twitter or social network- what would you say to catch the audience attention? ie: “Check out this new song ___________ by _________ …+ LINK TO SONG”
Cover photo - optional.”
Note: If you want me to write your ad it costs - order my extra"
To which he responded
“Okay so what do you even want me to do I don’t know what you’re trying to tell me”
My response was that if he didn’t submit an as as is required, and things didn’t work out - as far as a successful campaign, he’d be back complaining, so it’s better to submit an ad… to which he responded
“No if I get poor results I’ll ask for my money back point blank period”
I told him that he needed to familiarize himself with fiverr’s TOS regarding refunds… and that he wouldn’t be eligible for a refund, especially since he’s failing to submit the requirements for me to be successful with his campaign.
He then said - he wanted to cancel.
I asked him why he didn’t want to submit requirements - and received no response. I then got ahold of CS, and explained to them what was happening, and that the buyer has put me in a Catch 22 - either post the ad, and get a bad review and or he asks CS to cancel (so I work for free) both of which affect me badly, no fault of my own.
CS response was:
"Thank you for contacting us. I’m sorry to hear that you’ve had difficulties with your buyer.
However, we cannot force your buyer to accept the order if they have issues with it, so you will need to persuade the buyer to accept your work, or negotiate for an agreement with your buyer."
“I do understand your frustration but we can’t force the buyer to provide the requirement if they do not want to. Sorry for the inconvenience.”
Suggestions please anyone? I am about as frustrated as I can get right now… I am not equipped to deal with buyers who have spoiled brat entitlement issues - which I think may be the case, and he expects me to write up his ad… and frankly I don’t want to deal with him at all at this point,.