Fiverr Forum

Cancellation in less than 24 hours, gig is nonrefundable

Hi eveyone,

I’m looking for general feedback on this. I offer English language lessons through the site, so naturally my clients select set days and time to have a lesson with me. However, I’ve lately been running into the problem of clients cancelling only a few hours or less before the start of a gig (in this case a lesson). If I put the disclaimer in my gig that any cancellations not made 24 hours prior to the start of the lesson will result in a non-refundable fee (in this case, the price of the gig). I also thought about typing a short clear statement to send out via email that each new client has to sign (electronically) that says they understand the non-refundable policy. So that is my idea of what I would like to do since all these last minute cancellations make me lose money because I could have scheduled another student into that time slot. What are your thoughts on this?

Thanks for sharing, I also thought this might happen.

There would also be no way of enforcing it, so you can get them to sign all the papers you want, it’s not part of Fiverr’s policy…