Fiverr Community Forum

Cancellation Penalty

How do I reach someone at Fiverr management. I posted a project that a seller accepted then once I paid for the order they turned around and wanted 50% more. I asked them to complete the job as agreed and they would not.
I do not want to pay the $5.00 fee to fiverr for a bad seller.
I do not wish to refuse the charge with my credit card company but if that is my only option then that is what I have to do.
I hope someone here works for fiverr and can give me the correct refund.

You may reach them through this link --> Customer Support

You can also open the order and click on “Resolution Center”. There you have the option to ask the seller for a cancellation.