Fiverr Forum

Cancellation ration increased without sellers fault


#1

I’ve been selling on a Fiverr for a year now and this is a real downer for me.
99% Of my cancellations are caused by buyer:

  • mistakenly orders
  • doesn’t provide required information or doesn’t show up for months then I cancel the order

And in this cases, this hurt my order completion rate. Which is simply not fair.
My order completion is 93%
which is crazy. Because only 11 orders are canceled out of 210

That’s like 5.23%

So it should be 95% then.
anyways.
also the LATE deliveries are killing me. The buyer doesn’t respond and then I have to deliver the order, then he requests the revision, then i’m late…
or i send an extra, and it’s late again.

This system is so forked up


#2

Screw the system! I totally feel you. I’m not happy with it as well… :sweat_smile:

Yet we have to tolerate it because it’s all we’ve got for the moment. life!


#3

Did you deliver 210 orders in the last 60 days? or in the last year?
your OCR is calculated over the last 60 days.


#4

Oh, that makes sense.
but anyways.
I am terrified of this that anyone can order -> cancel == hurt me.
Where can I pledge my case? Can I even do that.


#5

I know that’s really annoying, and the worst its outside of your own control.
It’s the most complained topic about this new rating system.

The more people complain about it and/or let Fiverr Support know about this, the higher the chances that they -might- do something about it… for now we are basically ffd…


#6

Consider increasing your prices. I saw your 5$ gigs. That’s the best advice someone gave me on this forum a couple of months ago. I have much less suffering.


#7

You can pledge it but expect a canned response hahaha


#8

It doesn’t matter how much your gigs are - there will always be somebody who orders without reading.

By all means raise your prices of course, but it won’t solve the ‘ordered by mistake’ problem.


#9

DId you receive something that you need to edit your gigs?
I just got notification they mentioning some articles and blog posts what does that have to do with my gigs.


#10

No - nothing recently. :slightly_smiling_face:

Added - is this what you were referring to?


#11

Yes. I honestly don’t have time to even check it out.