I have an order from a customer which I delivered on time. The buyer responded (requested a revise) that they like the delivery and want some changes, however the buyer said that, as they are busy, so they would contact after 1 or two days.
In these three days, we had some conversations where the buyer sent some additional things also to be added to the project while revising.
Suddenly a day ago I received a notification from Fiverr and said that the order has been cancelled by the buyer and money has been refunded back to the buyer account.
First, I contacted CSC to know about the matter. But as usual they said that the order has been cancelled by the buyer.
Though I understand that the buyer can cancel the order any time before the delivery, but as once the order has been delivered, then, I think so, the buyer can not cancel the order (Please correct me if I am wrong)
Meanwhile I was communicating with the Fiverr team, I got a message again from the buyer with two additional changes requests in the project. (Please note that this message was sent from buyer on order page the time I had received cancellation message from Fiverr and I had already stopped from communicating with the buyer on the said order page).
These all event goes like
I delivered the order
The buyer replies
In between took place some messages which are not necessary to show here
Again a reply from the buyer
I was waiting to have a reply with the requested changes from the buyer side
Suddenly I got a message from Foverr that the buyer has cancelled the order
But look despite of cancellation of order the buyer is still able to communicate with me, and still suggesting some changes
In this time I decided to send the buyer a inbox message and know that why he opted to cancel the order. here it goes with the buyer reply