So, I am generally disappointed with the way cancellations affect sellers.
They lose revenue, their order completion rate drops, their gig placement worsens. It doesn’t matter if the buyer was at fault. If they say they have to cancel, sellers have to comply. If they don’t, the buyer will leave a bad review.
What can sellers do to get out of this problem? It seems it is pretty random when some buyers, for whom you the seller has worked very hard and according to the gig description, want to cancel the order. They don’t have anything to lose while the seller loses a fortune.
What can a seller do if they don’t want to cancel an order? If they simply decline the cancellation request, would CS cancel the order? I’ll appreciate your experiences.
I really think there should be a way to return the buyer’s funds without effecting a seller’s cancellation rate.