I’m just curious to hear from other sellers about how many cancellations they have on average. I’m especially curious to hear from any Top Rated Sellers to know what their average cancellation rate is since I suspect is a big factor in determining if they decide to promote you.
I don’t get too many cancellations and am never in danger of going below the 90%, but every once and a while I get some nightmare buyers that do things like purchase the wrong gig, send me unusable files, dispute bank charges, or are just down right rude or manipulative and I have to cancel an order for no fault of my own. I never have canceled an order because I failed to deliver on time what was asked. Even with adding a line about first contacting me before ordering, adding FAQs, raising prices, and trying to be as clear and upfront as possible, people still either don’t read, or are still just bad buyers.
Overall, I would say I average about a 3-5% of my orders end up getting cancelled in any given year, which is about 200 total. so I usually sit around 95-98% completion rating with maybe a few months here and there where I’m at a full 100%. It just sort of depends when the bad orders come in. Sometimes they are months apart, other times the same week.
So again, are my cancellation numbers high, or are they pretty typical for most people? I figure that with online businesses like this and with fiverr having an international audience, it’s expected that there are going to be some bad apples in the bunch that you run into.