I have not had a lot of cancellations but from my experience on Fiverr to date most cancellations appear to be a direct result of something the buyer did or didn’t do; and when this is the case those cancellations should not go against the seller.
- buyers who ordered in error and then requested to cancel.
- buyers who do not purchase the correct quantity of gigs, or they place an order as a way of requesting a quote, and when they receive the actual price or quote they decide to go elsewhere and request the order be cancelled.
- buyers who do not provide the necessary information in order to start a gig and are not responsive to messages and as a result the order needs to be cancelled.
In all three of these instances the cancellation was a result of something the buyer did or did not do and therefore should not count against the seller.
I suggest that Fiverr add a ‘Reason’ drop down box that would need to be chosen when cancelling an order and that, depending on the reason selected, the cancellation would not be attributed to the Sellers cancel rate.