Fiverr Forum

Cancelled an order, but no money back?

Hi i orderded a gig, cancelled it about a week later, then placed a new order.



The new order(which went good) i payed with my fiverr money, the first (cancelled) order i’ve payed with my paypal account, but I havent received the money back on my paypal account.

(it was also my first order ever, so i dont have other experiences with it)



Can somebody explain or help me with this? Should i contact Fiverr? and how i do that? :slight_smile:



HELP!!

@cute_kitty



The ‘refunded’ amount does not go back to PayPal. It goes to your Fiverr account for future purchases.

Ok, but i did not get the 5$ back on Fiverr neither…

:-?

Hi kjblynx,



I know thats how it looks like, but i had my first and only sale before that.

That’s the 5$ where i payed a gig for and cancelled it. So this 5$ is missing…



How do i contact fiverr?

Fiverr Support…

Goto, http://fiverr.com/support

Click, “Still Can’t Find An Answer”, http://support.fiverr.com/hc/en-us

Click, “Submit A Request”, http://support.fiverr.com/hc/en-us/requests/ticket_forms/new