Fiverr Forum

Cancelled order but review is still there


#1

Buyer gave me a 2.5 star review so I asked him to modify his review (if possible). Got a negatory response from him so we both decided to cancel the order. Buyer contacted fiverr customer support to solve the issue. The order got cancelled but the review is still there. Will this review soon be removed or what?


#2

No. Fiverr no longer removes reviews in a mutual cancellation situation.No. Fiverr no longer removes reviews in a mutual cancellation situation.

https://support.fiverr.com/hc/en-us/articles/115003087948-Feedback

Note especially:

"Customer Support only removes feedback, which violates our Terms of Service (TOS), or when the buyer requests us to do so without solicitation or manipulation from the seller.

Feedback that violates our TOS would contain false statements or abuse towards the seller.

It is against Fiverr’s policies for sellers to solicit feedback changes from Buyers in exchange for refunds, discounts, upgrades or any other type of additional benefit."