Fiverr Community Forum

Cancelled order by mistake

So… I and a client somehow managed to accidentally agree to cancel an order.

I have contacted support and they said the order cannot be reinstated unless we start a new one.

That is fine for both of us. However, I would like it to not count toward my cancellation rate (as it does now). I’ve contacted support and am waiting for their response.

But, in the meanwhile, has anyone had a similar experience? How did it go?

Not had a similar response but I would not worry about it. I think there has been a lot of overreaction about cancellations and cancellation rates. An occasional cancellation is not going to have much, if any effect.

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Thanks for your input!

I think that’s true and even more so if we take into account that there was a recent update to the cancellation rate: it now only includes cancellations in the last 60 days (not lifetime). I just learned that and it sounds great!

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CS won’t change it. Don’t worry about it. If you have to cancel then you have to cancel and mutual cancellations have little impact on your account as far as I can see.

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Thanks for the reply. I guess it’s better than a negative review, isn’t it?

Yep. :slight_smile:


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