On a fine day, I got a request from **************** to make a web scraping bot that will be hosted on a website for him to use. He proceeded to order my gig (#***************- 310$) and I had delivered the product to him. As with all my clients, an initial set up needs to be done for the service I provide to work. ferferw0 was not at all cooperative and began making claims that the service was not even close to working, he sent a cancellation request and due to a poor UI/UX design, I clicked on “accept cancellation” (Fiverr should ask for a confirmation, this is ridiculous. They also need to swap the position of accept and decline buttons).
After this I have raised multiple tickets providing evidence of the working of the service ferferw0 asked for and customer service offered NO HELP and told me to deal with it on my own with him, so I have been messaging him for the past 2 weeks hoping he would reply, all he does is come online the second I send him a message and then ignores my message. Today he blocked me and I can never send him messages anymore. You have to note that he has the working code with him which he essentially got FOR FREE!
After replying to multiple customer service executives, NO ONE SHARED A CONTACT of someone senior in the company to look at this issue and NONE of them were bothered to revoke this cancellation which I am sure can be done through a higher privileged user. This is utterly disappointing from Fiverr, is this why they take 20% service fee? I have generated almost 5000$ in revenue on this website so (1000$ taken as service fee) AND YET I GET 0 CUSTOMER SUPPORT. Here are my previous tickets 3432938,3429162.
It is my humble request to the community to make this thread gain traction, Fiverr needs to take strict action against this buyer who has cheated a seller. Attached below are the evidences(unable to directly attach to the post as it says new users cannot attach more than one image), I have also recently raised a ticket and sent proof to the customer care as an attachment in that ticket.
Mod Note: username, Screenshot removed. Please remove the username before reposting.