Fiverr Forum

Cancelling an order and delivery on time


#1

If I miss a deadline and the order is marked late, but I ask the buyer to cancel and they agree, does it impact the delivery on time rating?


#2

Not 100% sure.But I think yes.It will affect


#3

A cancellation will harm delivery ratings, no matter what or how.


#4

But when I cancel an order that is not late, it does not affect the delivery rating…


#5

It won’t be marked as late, but it WILL be marked as a cancellation, and affect your completion rates. The clock, for whatever reason, continues to count down but as long as the order displays the “cancelled” notification you’re ok.


#6

Completion rates are not a problem to me, they are at 100% right now so I can afford a single cancelled order.


#7

You should be A-OK, then!