Fiverr Community Forum

Cancle an order?

i want to cancel an order i placed cause after saying he could do it and me creating the order he said he couldnt do as requested. when i tried to cancel the purchase he declined it so now what? he gets to keep my money for something he didnt do?

Contact Customer Support. They can cancel the order for you.

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I think I can’t complete the order within its time frame, and the buyer is not interested for extra time. would it damage my gig if I cancel the order. or if it is cancel on its on.

If you cannot complete an order you will need to cancel it. Since he won’t allow you extra time, it’s all you can do. If you let it cancel on it’s own you will get an automatic one star review so do not do that.

thank you misscrystal.

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