Fiverr Forum

Cannot contact a seller due to privacy reasons?


#1

I need to get in touch with a seller (christylogo) and can only do this via fiver since I have no direct email address.

The problem is that fiverr won’t let me contact them!!!

They are sending messages to me but there doesn’t appear to be a way of reading or responding to them - they are appearing in my inbox and i can see the first line next to the sender but when I click to read I get the whole ‘cant be contacted due to privacy reasons’!!



Basically, the seller has delivered a logo but i need some changes, thats it. Unfortunately fiverr won’t let me contact them :frowning:



So, until fiverr fixes this I have paid $45 for something which I don’t yet have.



If anyone from fiverr is reading this then I would love to hear your suggestions - I feel like I have been robbed not by the seller but by Fiverr because they won’t let me contact the seller to finish the job!



Crazy.


#2

Can you contact them on the order page?


#3

The users account has likely been suspended. Unfortunately for you, you’ll have to find a replacement to make modifications. Sorry.


#4

Seems like Fiverr should tell you exactly why you can’t contact them (i.e. suspension). I know when my buyers need logo revisions they are able to contact me post-delivery with no issues.


#5

Reply to @kjblynx: Oh that makes sense. :slight_smile: Thanks!