Fiverr Community Forum

Cannot Contact Potential Customers

Hello, I was wondering if I could get some feedback on how to reach out to these customers. I n my profile I inform potential customers to contact me if they have any questions so I can determine how to better help them. However, recently I have been receiving messages from potential customers that I cannot respond to because Fiverr gives me a message that reads For privacy reasons, this user may not be contacted directly. So is there anything I can do? I don’t want my customers to think I don’t communicate with them. Thanks!