Fiverr Community Forum

Cannot download files

Tried to download files. Seller and I went back and forth multiple times.
Kept getting 400 Error from Cloudinary.

Still haven’t resolved it.
I checked Cloudinary’s uptime status site and they say everything is ok.
But I can’t access files on my laptop or my phone.


Would using Dropbox help at all?

Is the file in a format your laptop or phone understands?

Are the files Mac files and you are using a PC?

Your details are sparse.

It happened to me as well , problem was fixed in my case after clearing the cache and cookies from the web browser that I am using… it’s worth a shot.

Also you can try to download them from the app as well , that might be a solution until it will work from a pc/laptop

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