Fiverr Community Forum

Cannot Get Help From Customer Service

I’ve found that it is not possible to get help from the Customer Service Group! What if any is the secret?

Thanks,

Cantonman

Customer Service normally replies within 2 days unless you send on multiple tickets which causes delays. Right now they are flooded with tickets due to a bug in seller profiles. The secret is patience.

Patience, my friend. If you spam them with multiple tickets you’ll be put to the back of the queue. So don’t do that.

What’s the profile bug? I haven’t noticed 10,000 forum individual forum posts about it yet, and my profile seem to be normal, albeit new.