Fiverr Community Forum

Cannot open a ticket

Hello,
while opening a ticket, the system returns me the message you can see in the picture.
Is someone else experiencing that?
Thank you!

1 Like

I have the same problem…

I hope that someone here will read this and solve the problem quickly… I am late on an order due to the buyer (not my fault) and I need the order to be cancelled ASAP. :frowning:

Did you try submitting the ticket via App? Or try a different browser.

You can also try direct email to support@fiverr.com

Good luck :four_leaf_clover:

1 Like

May be clearing cache on your browser will be a help…

I haven’t faced a situation like this before though…

Neither clearing the cache nor trying with another browser did work.
I sent an email to the suggested address. Thank you :):+1:

Oh, I just posted about this - I’m getting the same! Did they answer your email or solve the issue?