while opening a ticket, the system returns me the message you can see in the picture.
Is someone else experiencing that?
I have the same problem…
I hope that someone here will read this and solve the problem quickly… I am late on an order due to the buyer (not my fault) and I need the order to be cancelled ASAP.
Did you try submitting the ticket via App? Or try a different browser.
You can also try direct email to email@example.com
May be clearing cache on your browser will be a help…
I haven’t faced a situation like this before though…
Neither clearing the cache nor trying with another browser did work.
I sent an email to the suggested address. Thank you :)
Oh, I just posted about this - I’m getting the same! Did they answer your email or solve the issue?