Fiverr Community Forum

Cannot Open PSD file

I am new to all of this… I purchased a header from a designer and also paid to have the file sent to me so that I can make changes in the future. I cannot open the PSD file and now the designer hasn’t responded in over a day - it says that my order is marked as complete. The header is also very small in size. Suggestions?

Do you have an application that can open PSD files, like Adobe Photoshop?
Did the designer promise that the header would be specific dimensions?

These questions matter before you can decide what to do next.

You can add " .psd " to the name.
example: name.psd