I started an order 3 weeks ago, and have been patiently waiting through Fiverr message bugs to hear back from my seller. She said she was having “to do list bug issues” with Fiverr, and to message her “using DMs.” I’m not aware of any other way to message a seller than using the regular Fiverr “contact seller” messaging service. Is there a DM (direct message) option?
The last I heard from her was January 8th. It’s now January 15th and I still have not heard back, even though she has marked the job as “order completed.” I cannot locate the work she has done anywhere online and am simply trying to get a response as to what the status of this job is. I have sent numerous follow up messages, but it doesn’t not appear as though she is receiving them. I don’t believe she is taking advantage of me because she is a very credible Fiverr seller, but I feel completely helpless in trying to get this resolved.
If you have any suggestions or insights, I’m all ears. Please help!