Fiverr Forum

Can't Access My Ticket via Support Forum?


#1

Hello Fiverrs,



Earlier today I opened a ticket that never got an answer. In the email they sent me, they gave me a link to follow to check the status of my request. I click the link and it asks me to sign in. I use my email, and it tells me the combination is wrong. I try “sign up” and it tells me that email has already been used! All I want to do is find out if there has been any update to my ticket since no one has answered yet!



Can anyone help me figure this out? Thanks!


#2

If you are trying to log in from a mobile device it appears it won’t work. Same thing happened to me so I logged on from a computer and it worked fine.


#3

Reply to @ellenwright: Yep, I was on my computer and it wouldn’t work. However, they wound up finally getting back to me anyway.