Fiverr Community Forum

Can't Cancel Orders?

A buyer and I have agreed to cancel and order but the option is not available to me? All I can do is add extras to the order. Anyway to cancel this order?

When you enter Resolution center you will see last Option - Ask buyer to cancel this order…
you are one step forward from that option !
go back to select action and check last option from 3 !

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That’s how i’ve done it before but It’s just not there.

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You are missing 2 option I dont know why…
you can ask buyer to cancel order from his side…thats possible too.

Also you should go to CS with this screenshot to ask why you dont see other options !

see mine here !