Fiverr Community Forum

Can't change the GIG video thumbnail

Hello all amazing people out there!
I have recently created a GIG and included a video as well. The problem is, I want the video thumbnail to be different than it is now. I have tried to change it from Edit GIG > Gallery and then on the video I paused it on the desired frame and clicked on ‘Set as Thumbnail’. Then clicked on ‘Save’. But it’s simply not working. The thumnail will remain the same.

I hope this is fixable and probably I am doing something wrong. Please tell me the right way to do it. Thanks

GIG link : https://www.fiverr.com/s2/53505a58c8

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Hello. The thumbnail takes a while to update. I’ve had it take 24 hours on desktop and even longer to finally update on the app. I’m not sure if there’s a faster way, but wait for a while and keep checking. If it goes more than 2 days you can email support. I even had the thumbnail accurate on desktop but wrong on the app. CS said it was fine for them and eventually it fixed for me. Hope this helps!

Rachel

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That sure helped! I will just sit tight and keep an eye on it then, thanks a lot.

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I’ve had similar issues before.

If you are still experiencing this issue, try setting it in incognito mode.

Otherwise, contact support.

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I am still having the issue. Maybe I will wait for a few more hours then proceed as you suggested.

Still no luck. Time to contact support.

Did they solve your problem? if yes how? I have same issue.

https://www.fiverr.com/share/rdKoRK

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